FAQ

Everything you need to know for a relaxing stay….

Can I choose my lodge location?
Yes – You can be allocated a Lodge number however we charge for this service £35 on all bookings from 2027.
If you are booking online make a note in the comments section and we will allocate the requested lodge if it is available.

Can I arrive earlier than 4pm?
To keep things running smoothly we ask that guests do not arrive before 4pm. Should both the site and lodges become ready a bit earlier we will call you in the afternoon to let you know.
If you find yourself in the area sooner than you planned, guests are invited to visit Sandburn Hall next door and enjoy a stroll around the grounds or sit back and relax with some food and drink in Tykes restaurant or the Sports Bar.
We also sell takeaway coffee and cakes in the shop at Griffon Forest, so feel free to call and get a refreshment whilst you wait.

Can I charge my electric vehicle at the lodge?
There are 2 charging points located outside reception. Pay online by scanning the QR code displayed on the charging station or by downloading the Fuuse app.  Please note that we do not allow vehicles to be charged from the lodges.

Guests are also welcome to use the charging points located at Sandburn Hall Hotel.

Can I get a supermarket delivery to the lodge?
Yes – You will need to include our address and your lodge number (house number) to the grocery booking. Please arrange for the delivery to come after the 4pm check in time. There is a shop and off licence on site selling essentials along with fresh butchers and bakery items from our local suppliers, if you forget something.

Which lodge is the best one to see badgers from?
There are setts all around site, so there isn’t a specific lodge that would be more likely to have badgers. As the badgers are wild animals, we cannot guarantee they will be seen during your stay. If you put peanuts and peanut butter on the decking this will entice them to hopefully visit!

Can I park outside the lodge?
Yes – There is a space outside each lodge that will fit at least two cars. Please do not park on the grass verges as these can get soft in bad weather and we don’t want you to get stuck!

Is there anything to do on the estate with children?
Yes – Lots!  Children will enjoy spotting the wildlife around the estate, collect a free spotting sheet from reception, to tick them off as you explore.   There are lots of walking trails around the woodland to explore, with great spaces to make dens or use your explorer kit to find insects, bugs and collect sticks or leaves. There is also a playing field with goal posts & badminton net to play sports and a covered bench for tired legs!

Can I have friends/family to visit me during my stay?
Yes you can!  Just pop into reception and let the team know the number of visitors and car registration number, so we can keep a track of the vehicles on site. Please be aware that the use of the hot tub is only for the guests staying in the lodge.

Are all the lodges dog friendly?
No – We have a set number of lodges on the site, which are specially reserved and equipped for welcoming dogs.
We allow a maximum of 2 dogs per pet friendly lodge in the Keepers, Woodmans and Poachers
and a maximum of 3 dogs are allowed in the Foragers, Beekeepers, Gardners, Gardeners Premier and Poachers Premier
Please note we only accept dogs, no other pets and there is a charge per dog.  Any dogs need to be added at the time of booking.

Are there any pubs or restaurants on the estate or nearby I can take my dog into?
Yes – The Sports Bar and Tykes Restaurant allow dogs (you will need to pre book for Tykes), and you get 10% discount during your stay by showing your lodge keys.  In your lodge there is an information folder with some alternative suggestions.

Are towels provided in my lodge?
Yes – Yes,  2 Bath Sheets & 1 Hand Towel per person are proivided in all lodges, except Keepers and Woodmans which have 1 bath sheet and 1 hand towel.