FAQ

Everything you need to know for a relaxing stay….

Can I choose my lodge location?
Yes – Lodges are allocated at the time of booking. If you are booking online make a note in the comments section and we will allocate the requested lodge if it is available.

Can I arrive earlier than 4pm?
To keep things running smoothly we ask that guests do not arrive before 4pm. Should both the site and lodges become ready a bit earlier we will send you a text message in the afternoon.
If you find yourself in the area sooner than you planned, guests are invited to visit Sandburn Hall next door and enjoy a stroll around the grounds or sit back and relax with some food and drink in Tykes restaurant or the Sports Bar.

Can I charge my electric vehicle at the lodge?
There are 2 charging points located outside reception. Pay online by scanning the QR code displayed on the charging station or by downloading the Fuuse app.  Please note that we do not allow vehicles to be charged from the lodges.

Guests are also welcome to use the charging points located at Sandburn Hall Hotel.

Can I get a supermarket delivery to the lodge?
Yes – You will need to include our address and your lodge number (house number) to the grocery booking. Please arrange for the delivery to come after the 4pm check in time. There is a small shop on site selling essentials if you forget something.

Which lodge is the best one to see badgers from?
There are setts all around site, so there isn’t a specific lodge that would be more likely to have badgers. As the badgers are wild animals, we cannot guarantee they will be seen during your stay. If you put peanuts and peanut butter on the decking this will entice them to hopefully visit!

Can I park outside the lodge?
Yes – There is a space outside each lodge that will fit at least two cars. Please do not park on the grass verges as these can get soft in bad weather and we don’t want you to get stuck!

Is there anything to do on the estate with children?
Yes – Lots!  Children will enjoy spotting the wildlife around the estate, collect a free spotting sheet from reception, to tick them off as you explore.   There are lots of walking trails around the woodland to explore, with great spaces to make dens or use your explorer kit to find insects, bugs and collect sticks or leaves. There is also a playing field with goal posts to play sports and a covered bench for tired legs!

Can I have friends/family to visit me during my stay?
Yes you can!  Just pop into reception and let the team know the number of visitors and car registration number, so we can keep a track of the vehicles on site. Please be aware that the use of the hot tub is only for the guests staying in the lodge.

Are all the lodges dog friendly?
No – We have a set number of lodges on the site, which are specially reserved and equipped for welcoming dogs. We allow a maximum of 2 dogs per pet friendly lodge (Premier lodges allow 3 dogs) – please note there is a charge per dog and any dogs need to be added at the time of booking.

Are there any pubs or restaurants on the estate or nearby I can take my dog into?
Yes – The Sports Bar and Tykes Restaurant allow dogs (you will need to pre book for Tykes), and you get 10% discount during your stay by showing your lodge keys. Ask in reception for a list of other pubs in the area.

Are towels provided in my lodge?
Yes – Yes, all lodges have 1 Bath Sheet & 1 Hand Towel per person.